Purchase-order operations center

Mission control for every open order. Crew of zero.

Upload your open POs and NorthBench runs the whole follow-up operation — outreach on cadence, replies read and classified, SLA clocks on every line. Your team handles exceptions. The system handles everything else.

Pilot access is currently closed View the systems

CSV in · vendors chased · exceptions out

Acme Biosciences · 47 orders under watch

All systems nominal
Example open-order status board
Order Vendor Status SLA
PO-2201 Reagentia Shipped auto-closing
PO-2214 BioSupply Co. Delay · new ETA clock reset
PO-2217 LabWorks Nudge 2 sent day 10
PO-2220 Chemix Reply handled no action
PO-2228 NovaPure Needs decision your queue
PO-2231 Reagentia Contact found day 0
PO-2235 OmniLab Auto-closed delivered
Handled quietly: 44 In your queue: 2 Escalation drafted: 1 Your emails written today: 0

// The dashboard your team actually sees — exceptions only

The three systems

Autopilot for the chase. A cockpit for the calls.

Vendor follow-up isn't one task — it's an outreach system, a comprehension system, and a triage system running together. NorthBench ships all three, pre-wired.

SYS-01 // Outreach

Cadence engine

Every order gets a follow-up schedule the moment it's registered — day 5, day 10, escalating tone. Sent from your branded address, signed like a colleague, never forgotten over a holiday.

PO-2217 registered
T+5d  nudge 1 dispatched
T+10d nudge 2 dispatched
T+14d escalation staged

SYS-02 // Comprehension

Reply classifier

Inbound vendor email is read within minutes and sorted into 12 operational categories — shipped, delayed, backordered, wrong contact, dispute. Ambiguous replies get a second pass from a stronger model.

inbound ← biosupply.com
parse   → new lot ships Thu
class   → DELAY + NEW ETA (0.97)
action  → clock reset, recheck Fri

SYS-03 // Triage

Exception queue

Shipped orders close themselves. Delays reschedule themselves. Only the calls that need judgment — price changes, disputes, discontinued items — reach your queue, with the reply already drafted.

47 orders under watch
44 handled without you
2 queued for decision
1 escalation ready to sign

Flight record

The math of not chasing.

Internal benchmark measured against the standard manual vendor-follow-up process: the same open POs and vendors, processed by a person.

93%

of vendor replies classified and actioned with no human read

11h

weekly hours returned to each lab manager who stops chasing

0emails

written by your team for routine follow-up, starting day one

“We stopped asking ‘has anyone heard from the vendor?’ in lab meeting. The board already knows. That question used to take twenty minutes, every week.”
// Illustrative workflow outcome · 200-order scenario

Access tiers

Priced like software. Works like a hire.

Every tier runs the full stack: contact discovery, cadence engine, reply classification, exception queue. Pricing is shown for planning while assisted pilot access remains closed.

Bench

$79 / month

One lab, one uploader.

  • 75 open orders under watch
  • Full cadence & classification
  • Exception queue dashboard
Pilot access closed
Most teams launch here

Facility

$149 / month

Core facilities & shared procurement.

  • 250 open orders under watch
  • Branded sending domain
  • Escalations drafted for signature
  • Vendor response-time telemetry
Pilot access closed

Institute

$299 / month

Procurement across departments.

  • Unlimited orders, multiple teams
  • SLA reporting by vendor
  • Live assisted onboarding
Pilot access closed

Go / no-go

Put this week's orders under watch.

Pilot access and customer-data intake remain paused while the remaining onboarding controls are completed.

Pilot access is currently closed